Refund and Returns Policy

At OneBeautyMedical, our goal is to provide exceptional services and ensure your satisfaction with every visit. We understand that circumstances may arise where you may need to request a return or refund for services rendered. Please review our Returns and Refund Policy outlined below:

1. Service Satisfaction: We strive to deliver high-quality services tailored to your individual needs and expectations. If for any reason you are not satisfied with the service received, please notify us immediately. We will make every effort to address your concerns and ensure your satisfaction.

2. Refund Eligibility: Refunds may be considered on a case-by-case basis and are subject to management approval. Refunds will only be issued for services that have not been rendered or completed. No refunds will be provided for services that have already been performed.

3. Consultation Fee: Consultation fees are non-refundable. This fee covers the time and expertise of our skilled practitioners during the initial consultation session, regardless of whether subsequent treatments are pursued.

4. Product Returns: We stand behind the quality of the skincare products we offer. If you are dissatisfied with a product purchased from us, please return it within [number] days of purchase for a full refund or exchange. Products must be returned in their original packaging and condition.

5. Appointment Cancellations: We understand that unexpected events may require you to cancel or reschedule your appointment. We kindly request that you provide at least [number] hours’ notice for appointment cancellations or changes. Failure to do so may result in a cancellation fee.

6. Refund Processing: Refunds, if approved, will be processed using the original method of payment. Please allow [number] business days for the refund to be reflected in your account.

7. Exclusions: The following services are non-refundable: gift cards, promotional services, packages, and services performed by third-party providers.

8. Policy Updates: OneBeautyMedical reserves the right to update or modify this Returns and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By scheduling an appointment or purchasing products from OneBeautyMedical, you acknowledge and agree to abide by the terms of this Returns and Refund Policy. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for choosing OneBeautyMedical for your skincare and wellness needs.